Alexanders Removals & Storage
Domestic Removals & Storage, House Removals
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0333 800 2323
Unit 1, Chase Road Trading Estate, 51 Chase Rd, London NW10 6LG, UK
Opening Hours:Monday: 9:00 AM – 5:00 PMTuesday: 9:00 AM – 5:00 PMWednesday: 9:00 AM – 5:00 PMThursday: 9:00 AM – 5:00 PMFriday: 9:00 AM – 5:00 PMSaturday: ClosedSunday: Closed
Area Served:Within 4 miles (6.4km) of Unit 1, Chase Road Trading Estate, 51 Chase Rd, London NW10 6LG, UKGet more exposure
We’re often asked how to compare removal quotes and we always remind customers to make sure that they are comparing like for like. Removal company prices can vary greatly but so can the quality of the service received.
While one moving quote might be cheaper than another you shouldn’t chose a removal company based purely on price. At Alexanders we advise customers to look at quality and additional services when comparing removal costs.
Always ask what accreditations and memberships to professional associations a removal company has. The difference between a fully insured professional removal company and a small one man and van outfit is considerable.
At Alexanders we are members of the British Association of Removers and hold the BAR Trading Standards Institute Consumer Code of Approval. As members of the BAR Commercial Moving Group we are also considered experts in commercial removals to both the public and private sector. We are full members of the Self Storage Association, which sets the standard for the industry, and we have also been awarded the Annual Certificate of Excellence (ACE) by The National Guild Of Removers & Storers for six successive years.
We have also been accredited with the British Standard BS EN 12522: Furniture Removals for Private Individuals along with the British Standard BS 8522 for Commercial Moving Services.
Aside from quality it’s important to make sure that everything else within the moving quotes is the same. Has each company quoted for the same volume of goods or have some been missed off? We send professional move estimators to make sure all items and rooms have been accounted for.
Will the move be carried out over the same amount of days or split differently? Did you know that moving on a Sunday could be more expensive? At Alexanders we create a bespoke move schedule for all our clients but not all moving companies have the finer details covered like us. Ask whether there are extra costs for assembling or dismantling of furniture, whether packing is included or if there are charges for parking. You don’t want any hidden surprises at the end of the move
Google Rating: 4.4 out of 5 stars (71 total ratings)
Beenal Joshi5 StarIf you are looking for a removals company - look no further!! This company is literally the best! We moved 2 weeks ago from South London to Hemel Hempstead and the whole process was so smooth. From the initial consultation to the move day, we wouldn't have done it any other way! These guys were quick to move things, it took the stress out of the move completely! They were so fast dissembling and assembling furniture, it was like magic! I will be recommending them to everyone I know!Monday 13th February 2023
Alison Miller5 StarThis company did a move for my daughter in south London. The two removers were courteous, professional and efficient. Overall a great, stress free experience. Thank you!Saturday 21st January 2023
Nim Johal5 StarWe have been very pleased with the service received from Alexanders. From the initial survey which was done via video call, to liaising with the move manager, through to moving day, everything went smoothly without any issues. I had considered 3 companies for our move, very glad I chose Alexanders. An efficient and reliable company.Wednesday 13th July 2022
WatermelonABCDEFG5 StarReally impressed with Alexanders, who managed our move within London. It was during a heatwave, but they were super-efficient, professional and friendly throughout the packing, loading and unloading. They are not the cheapest, but everything was managed very well, everything arrived safely, and they were responsive in terms of then coming to collect our empty boxes. The last time we moved using a different outfit, we paid a lot less, and ended up with a mark on the floor, a mark on a piece of furniture, and a couple of things missing. In my view, it was worth paying extra for Alexanders.Wednesday 12th August 2020
Anthony Giannotti1 StarAwful experience with Alexanders.
I initially phoned three times to arrange a quote for removal of my one bedroom flat. First two calls went unanswered. Third call I finally got through to someone and the representative told me she would have someone else call me back within an hour to book in a surveyance via video call.
More than two hours later I was contacted by Raksha P who booked me in with an appointment for a surveyor named Gary B later that afternoon at 3:30pm.
I patiently wait by the phone from 3:30pm until 4:30pm at which point I assume the appointment wasn't going ahead. I phone again to ask whether the surveyor is running very late or needs to reschedule etc. No answer to the call. Left a message and was never contacted back.
So after no less than 6 phone calls I yielded absolutely no result; never spoke to a surveyor, never received a quote for my removal and never received an explanation or apology regarding the matter.
Unacceptable customer service and an absolute waste of my time. Avoid this company, there are many better options for removals out there!Thursday 28th April 2022